Free Product

Learn how to reward a customer by providing a Specific product as a gift.

Please note that before proceeding, you must have installed and activated the WPLoyalty PRO plugin. It is important to note that the below discussed Free Product Reward requires the PRO version.

Get WPLoyalty PRO

Creating a Reward

Now we have to create a reward. So that the customer can spend the points they earned i.e., redeem their points for a reward.

  • Go to your WordPress dashboard -> WPLoyalty -> Rewards

  • Create a Reward

  • Choose the Reward type as "Free Product"

In the next screen, you can configure the reward.

Reward Configuration Options

Title: Give a title for the reward

Description: Add a description of the reward. Example: Provide specific product as gift. This description will be used in the Customers Reward page.

Choose how this reward should be : You can choose the reward either as points or a coupon reward for your customer.

For example : 50 points will be selected to reward a customer.

Display name for the coupon: Create the name that will show for the discount when customer redeems.

For example : Gift

Free product: Select the specific product as a gift.

For example: #153 kids shirt will be selected.

Ordering - Adjust where this reward appears in the Customer Reward Page and Launcher by increasing or decreasing its ordering value.

Coupon Expiry: Set a validity for the reward. Example: 30 days. This means, when a customer redeems his free product, the reward (which is issued in the form of a coupon) will expire in 30 days.

Reward visibility on “Reward Opportunities” section: Using this setting you can show/ hide this Reward info from customers on Customers Reward page from Reward Opportunities section.

Redeem Count: Useful if you want to limit the number of times a customer can redeem this reward. NOTE: Only applicable for "Points" based redeems. Set this to 0 for unlimited redeems. Default is 0. If you set this to 1, then customer can redeem this Reward only once. ie.., only once per customer.

Let's say I have set redeem count as 1 and if customer redeemed 50 points for a Free Product and again reverted this reward/ coupon to points then this reward for this customer will get marked as expired.

Save and activate the reward.

Customers Reward Page

Also, WPLoyalty comes with a Customers Reward page to let customers manage their points and rewards.

Customers can access the reward page by going to their My Account page -> Points.

The page will display - total points earned, redeemed, their rewards, referral link (if referral campaign is enabled).

Frequently Asked Questions:

Will the free product be a variable product? What if the customer wants a different variant as a free product?

If the free product is a variable product and if you would like to allow the customer to select the variant as per their wish, you can choose the parent product in Free product reward section.

In Free product section, you can select the variable product. so that customer can select the different variant as per their wish.

Cart page:

The above discussed Reward requires PRO.

Get WPLoyalty PRO.


Still unclear ? Please submit a support request. We are always happy to assist you :)

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