WPLoyalty - Level Action

Let’s see what the Level Action Add-on is and how to enable it with our WPLoyalty Plugin.

What is the Level Action Add-on?

The Level Action Add-on allows you to customize how customer levels are determined based on points in your loyalty program. You can choose from different point-based criteria to define the customer levels, making the loyalty program adapt to your business goals and customer journey strategies.

For example: If you choose Points Balance, the customer’s level will be determined by their available points. If you choose Earned Points, the customer will be assigned a level based on the total points they have earned, regardless of redemption.

Download the add-on from the following link: Level option add-on

Important Note:

The Level Action Add-on is supported from WPLoyalty version 1.3.2 and above. Please ensure your plugin is updated.

How to Enable the Level Action Add-on

Step 1: Enable the Add-on

• Navigate to WPLoyalty → Add-ons tab.

• Locate WPLoyalty – Level Action and click to open it.

  

Step 2: Configure Settings

• Go to the Settings tab inside the add-on.

• Choose how you want to determine customer levels:

  • Points Balance

  • Earned Points

  • Redeemed Points

• Click Save Changes after selecting your preferred option.

Screenshot: Settings Tab

How to Configure Levels

Once the Level Action Add-on is enabled, proceed to configure the actual levels under the Levels section in WPLoyalty.

Refer to Guide: Creating Levels & Badges – WPLoyalty Docs

Screenshot: Level Configuration

Level Criteria Explained:

Points Balance:

When levels are based on Points Balance, the level is determined by the customer’s current available points.

Use case example:

If your business rewards customers based on their current loyalty wallet, this option helps you encourage saving or regular point usage.

Example: A customer with 50 points is assigned to "Silver Level", while another with 100 points is placed in "Gold Level".

Screenshot:

Earned Points:

With this option, levels are calculated based on the total points a customer has earned, regardless of how many they’ve redeemed.

Use case example:

Great for businesses that want to reward loyalty over time and recognize long-term customer engagement, even if customers have used up their points.

Example: A customer has earned 120 points since joining. Even if they redeemed 80, they still qualify for "Gold Level".

Screenshot:

Redeemed Points:

In this setup, levels are based on the total points a customer has redeemed.

Use case example:

Ideal for encouraging active participation and reward redemption, by rewarding customers who frequently use their points.

Example: A customer has redeemed 210 points over time and is rewarded with a special "Platinum" level.

Screenshot:

This Level Action Add-on provides more control over your loyalty program strategy by letting you decide how levels should be awarded. Whether you want to reward active participation, high earners, or long-term loyalty, this add-on has you covered.

Video:

Still unclear ?

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